Shipping Policy

At Toyzone, we strive to ensure that your orders are delivered to you in a timely and efficient manner. Here are the details of our shipping policy:

Shipping Timeline

• We aim to process and dispatch all orders within 24-48 hours of receiving payment.
• Orders are shipped via our trusted courier partners, and delivery times may vary depending on your location.
• Estimated delivery times are as follows:
  • Metro cities: 3-5 working days
  • Non-metro cities: 5-7 working days

Shipping Charges

• Shipping charges are calculated based on the weight and dimension of the product, as well as the shipping location.
• Shipping charges will be displayed at the time of checkout.

Tracking Your Order

• Once your order is dispatched, you will receive an email with tracking details.
• You can track the status of your order on the courier company's website using the tracking number provided.

Damaged or Missing Products

• In the event that your product is damaged or missing, please refer to our Refund & Cancellation Policy for instructions on how to report the issue.
• Please note that an unboxing video may be required to process your request.

Undelivered or Returned Orders

• If your order is returned to us due to incorrect or incomplete address, or if it remains undelivered after multiple attempts, we will contact you to resolve the issue.
• In such cases, you may be required to pay additional shipping charges to have the order re-delivered.